This was a solo design project where I partnered with Reckitt, a global consumer goods company known for brands like Dettol, Durex, Lysol, and Harpic to redesign their internal intranet system. Over the years, Reckitt’s intranet had evolved organically, with no design oversight. It grew like a thorny tree tangled, expansive, and difficult to navigate. What began as a simple internal tool had become a massive and cumbersome system that employees struggled to use. The decision was finally made to rethink the platform from the ground up.

The biggest challenge was approaching this with care: the intranet, as flawed as it was, had been built and maintained with a lot of internal effort, it was their baby. I had to identify and address its shortcomings without dismissing the work that had gone into it.

Another key challenge was time. Like most fixed-budget projects, timelines were tight. This meant we couldn’t afford to conduct textbook user research. Instead, I relied heavily on stakeholder knowledge, primarily from managerial roles who understood broad use cases but needed to loop in others for more specific workflows. This often led to delays, but I adapted by working iteratively, gathering pieces of the puzzle as they surfaced, and shaping the system progressively.

This project was a deep dive into design diplomacy, lean research, and the art of untangling complexity under constraints.